Shipping | Returns

Shipping

All pieces are made to order in NYC and ship within 7 business days. We offer free domestic ground shipping on all orders over $100. 

International and overnight shipping is available for an additional charge. Shahla Karimi is not responsible for international packages once they leave the US. Customer is responsible for international duties.

Orders are shipped from New York, NY.

 

Exchanges & Returns

Quality guaranteed.  We want you to love your jewelry. 

We are able to offer exchanges within 15 days of receipt.  We will adjust the size of your piece / make changes at your request. Ring sizing is free of charge but individual customization charges beyond sizing will be accessed on a case-by-case basis.

Since each piece is made-to-order of solid gold, we are only able to accept returns on defective pieces which must be reported within 15 days of receipt. Please email info@shahlakarimi.com for an RMA# - required for return.

Jewelry that is worn everyday may eventually need repairs - we can repair your piece for life. We offer free repairs on items up to one year from receipt as long as damage is not incurred by the wearer.  Damage cause will be assessed upon receiving the returned product.  

Return | Repair Address:

Shahla Karimi Jewelry

C/O Au Showroom

48 W. 48th Street, Suite 706

New York, NY 10036