Return Policy

Return + Exchange Policy

Quality guaranteed we want you to love your jewelry. If you are not satisfied with your purchase, we offer exchanges or store credit on fine jewelry that is in brand new, unworn condition, and in its original packaging. Engagement rings, custom pieces and engraved products are not eligible for return or exchange. Please note, sample sale items are final sale.

To initiate a return, please contact us within 14 days from the delivery date. Pieces that appear to be damaged must be reported within 5 days of receipt. Once your return is approved, you will receive a return label by email. The package must be scanned by UPS within 7 days of receiving the return label. Please note, insured shipping costs will be deducted from your final store credit or exchange value.

Our Guarantee

Our jewelry is designed to withstand the rigors of everyday modern life, but precious metals and delicate stones aren’t invincible, and a bit of TLC can go a long way. Take a peek at our Jewelry Care Guide to better preserve your jewelry.

We repair manufacturing defects for free up to 90 days from receipt, including shipping costs if in the USA. Any defects usually appear during the first two weeks of wear. Our warranty does not cover loss or theft, and any third party repairs or resizing will void it. Side stones up to .05 carat are covered. Center / engagement ring stones are not covered and we recommend you insure them.

Repairs

We are happy to make repairs on any item for life. If the repair is not covered by warranty, the fee will be based on our cost. Email info@shahlakarimi.com with your name, what item needs a repair (item name, order number, or anything to help us identify), a description of the problem and a photo. We’ll respond within 1-2 business days to provide a quote.