Return Policy

Return + Exchange Policy

Quality guaranteed we want you to love your jewelry. If you are not satisfied with your purchase, we are able to offer exchanges or store credit on non-customized in stock pieces and fine jewelry that are in brand new, unworn condition. 

Exclusions 

Engagement rings and custom pieces are NOT eligible for exchange or return. Pieces eligible for exchange or store credit include non-customized fine jewelry pieces and in stock items.

Return Window

In order to initiate a return on in stock or fine jewelry, please contact us within 14 days from the delivery date. Pieces that appear to be damaged must be reported within 5 days of receipt. Once a return is initiated and you receive a return label by email, the package must be scanned by UPS within 7 days. For returns to be accepted, pieces must be carefully packaged in the original packaging and be in brand new, unworn condition.

Our Guarantee

Our jewelry is designed to withstand the rigors of everyday modern life, but precious metals and delicate stones aren’t invincible, and a bit of TLC can go a long way. Take a peek at our home care guide to better preserve your jewelry.

We repair manufacturing defects for free up to 90 days from receipt, including shipping costs if in the USA. Any defects usually appear during the first two weeks of wear. Our warranty does not cover loss or theft, and any third party repairs or resizing will void it. Side stones up to .05 carat are covered. Center / engagement ring stones are not covered and we recommend you insure them.

Repairs

We are happy to make repairs on any item for life. If the repair is not covered by warranty, the fee will be based on our cost. Email info@shahlakarimi.com with your name, what item needs a repair (item name, order number, or anything to help us identify), a description of the problem and a photo. We’ll respond within 1-2 business days to provide a quote.

To initiate your return, please contact us and we will respond with instructions within 24-48 hours.